Refund Policy

Returns

The cost of returning any items is to be paid by the buyer. A0, A1 and A2 size art print (and frames) sales are non-refundable.

Please contact us (hello@thebrownhues.com) before returning any items and quote your order number on all correspondence. We do not accept returns of unwanted items but we may collect damaged or incorrect items for investigation. 

Returns must be made within 14 days from the time of receiving the products. Products are to be returned in all original, undamaged packaging and protected in a box. We will inspect all returned items and we reserve the right to refuse any items which are damaged or do not comply with the above listed criteria.

Return Address:

Suite 662, 105 London Street, Reading, Berkshire, RG1 4QD

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thebrownhues.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Items cannot be exchanged. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Return Address: 

Suite 662, 105 London Street, Reading, Berkshire, RG1 4QD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.